Privacy Policy English

Privacy Policy

In accordance with EU Regulation 2016/679 (GDPR), this page describes how the personal data of users visiting villahelene.it is processed.

Data Controller

The data controller is the person responsible for Villa Hélène, who can be contacted at the following details.

Address: Via dei Rossini 12, 24060 Solto Collina (BG), Italy.

Email: info@villahelene.it

Data collected

The site may collect the following data:

Data provided voluntarily: name, surname, email address, telephone number and any other data entered through the access request form, the contact form, or communicated via WhatsApp and email.

Reserved access data: when registering for the by-invitation area, the credentials and data required to manage access are processed.

Booking and payment data (when active): the data required to manage bookings and any payments may also be processed through third-party payment service providers.

Navigation data: through Google Analytics, and only with prior consent, aggregated statistical data on the use of the site is collected (pages visited, approximate geographic origin, device). The IP address is processed in anonymised form.

Purpose of processing

Data is processed to: respond to user requests; manage access to the reserved area; manage bookings and any payments; analyse the use of the site in aggregate form in order to improve it.

Legal basis

Processing is based on the user's consent (for statistical and marketing data), on the performance of pre-contractual and contractual measures (for requests, bookings and payments) and on the controller's legitimate interest in ensuring the operation and security of the site.

Data retention

Data is retained for the time strictly necessary for the purposes for which it was collected and, where applicable, for the time required by legal obligations.

Data sharing

Data is not disseminated. It may be processed by service providers (hosting, email, statistical analysis, payments) appointed as data processors, solely for the purposes indicated above.

User rights

Users may at any time exercise the rights provided for by Articles 15-22 of the GDPR: access, rectification, erasure, restriction, objection and data portability, as well as withdrawal of consent. To exercise them, please write to info@villahelene.it. Users also have the right to lodge a complaint with the data protection authority.

Changes

The controller reserves the right to amend this policy. The updated version is always published on this page.

Last updated: June 2026